Fix payment issues, such as declined or incomplete transactions

If y'all have bug paying for Google products, you might demand to fix a problem with your payments profile.

Find the outcome y'all're experiencing below:

"Your transaction cannot be completed"

A diversity of unlike situations may trigger this message. Effort these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional data to us, please do and then. The other steps listed are unlikely to resolve this outcome.
  • Bank check whether the billing accost for your payment method (such every bit a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments center, and try the transaction over again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop calculator, try the transaction using the Google production'southward website.
    • If you're using a mobile device, try using the product's mobile app (if an app is bachelor).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order over again.
    • Attempt creating a new Google account if you lot don't already have 1 and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired card"

Cheque to see if your payment method is upwards to date. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Please use another form of payment."

Note: These steps also apply if y'all see the error bulletin "Your payment didn't go through. Please endeavor a dissimilar payment method or endeavor once again after."

Try the post-obit:

  1. Check to run into if your payment method is upwards to date. If it isn't, update information technology in the Payments center, then try your buy again.
  2. Make certain you accept enough money in your account for the buy.
  3. If yous're still having issues, contact your bank to run across if there's a trouble with your account.
  4. Endeavour making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this bulletin, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a niggling more information to protect your account against fraud.
  • We demand a trivial more than information to comply with EU police force (European customers just).

To fix the event, effort the following:

  1. Go to the Payments eye.
  2. Take action on whatsoever errors or requests in the payments center.
    1. You might need to verify your identity before you can buy anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Low card balance"

Y'all might not take enough funds in your account to make the payment. Check your account remainder or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your carte du jour was reported as stolen. You must verify the card before you can utilise information technology again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within two days, you'll find a temporary charge on your bill of fare statement along with an eight-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which card y'all desire to verify.
  2. Check how long ago you tried to verify your carte du jour.
    • If less than two days: Look upwardly to two days.
    • If more than 2 days: Cheque your card statement. You lot should discover a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Bill of fare is grayed out & says "carte du jour is ineligible"

You can't utilise this bill of fare for this buy. Effort to make the purchase once more with a different card.

If the card y'all want to utilize isn't listed, follow the on-screen instructions to add a new bill of fare.

Closed payments profile

Acquire more about what to practise if you temporarily or permanently closed your payments profile.

If you're withal having trouble, contact back up.

Was this helpful?

How tin can we ameliorate it?